Delivery & Returns

DELIVERIES

WHITE GLOVE DELIVERY SERVICE
Once your furniture has arrived at our warehouse, our trusted delivery team will be in touch to arrange a time that suits you. Our white glove service includes delivery to the shipping address, placement of the item in a room of your choice, assembly of the furniture and the tidy removal of all packaging. All packaging waste is recycled as per government guidelines. 

It is the customers responsibility to have considered the measurements of each item and have suitable access for the installation. Please refer to the product description for all measurement details. If you have any questions regarding the dimensions of an item or should you require an access evaluation prior to ordering an item, we are here to help welovetohelp@bazaar-london.com.

DISPOSAL OF OLD FURNITURE ITEM

If you select our 'White Glove Delivery & Disposal' option at checkout, the old item of furniture is removed when your new item is delivered. We then arrange for it to be recycled through the government/council processes. The item is stored until we have sufficient amounts to take to local facilities where all of the non-recyclable parts are removed, and the rest is recycled. 

STANDARD DELIVERY
For smaller items your order will be delivered via our preferred courier services. 

INTERNATIONAL DELIVERIES

We offer an international shipping service for all of our items on a case by case basis. If you have an international order please get in touch  and we will be able to provide you with a quote.

For all orders, once your order has been placed and arrives into our warehouse, our team will get in touch to arrange a delivery date with our complimentary white glove delivery service.

If you order multiple items, please be aware these can arrive into our warehouse at different times, please refer to product lead time within the product description. Our team will give you the option for your orders to arrive in one delivery or separate deliveries.

WE ARE HERE TO HELP
Our team are on hand to help for all enquiries at  welovetohelp@bazaar-london.com and will make outbound calls for all order related arrangements between 9am - 5pm to the number you have provided.

RETURNS

MADE-TO-ORDER RETURNS & CANCELLATIONS
Items that are bespoke, made to order are non-returnable. We have a 48 hours cooling off period on all bespoke items which means you may cancel your order up to 48 hours after placing it and receive a full refund. After this, you may not be able to get a refund on your order if it has gone into production.